Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery timelines may vary depending on your location and courier availability.
Do you offer free shipping?
Yes. undesygn offers free shipping on eligible orders across India.
How can I track my order?
Once your order is shipped, tracking details will be shared via email or SMS.
Do you ship internationally?
International shipping availability may vary by region. Please contact support before placing an international order.
Can I change my delivery address after placing an order?
Address modifications may be possible before dispatch. Please contact support immediately after placing your order.
What happens if my order is delayed?
Delivery delays can occasionally happen due to logistics or weather conditions. Our support team will assist you with updates whenever required.
What if I receive a damaged or incorrect product?
Please contact support within 72 hours of delivery with photos and your order details for quick assistance.
Products & Sizing
Are your t-shirts unisex?
Yes. Most undesygn products are designed with a modern unisex fit and minimalist aesthetic.
How do I choose the correct size?
Please refer to the detailed size chart available on each product page before ordering.
Do your products have oversized fits?
Some collections may feature oversized or relaxed silhouettes. Product descriptions will clearly mention the fit type.
What fabric do you use?
Our t-shirts are crafted using premium-quality fabrics focused on comfort, durability, breathability, and everyday wearability.
Is the fabric suitable for Indian weather?
Yes. Our fabric selection is designed to remain comfortable for everyday wear across varying Indian weather conditions.
Are the fabrics pre-shrunk?
Most products are processed to minimize shrinkage after washing when care instructions are followed correctly.
Will the print fade after washing?
No. With proper wash care, the prints are designed for long-lasting wear and durability.
What stitching quality do you use?
We focus on clean finishing, reinforced stitching, and durable seams to improve product longevity and comfort.
Are the collars durable?
Yes. Our t-shirts are designed with structured neck ribbing and quality stitching to maintain shape after repeated use.
How should I wash my t-shirt?
For best results:
- Wash inside out
- Use cold water
- Avoid harsh bleach
- Do not iron directly on prints
- Air dry when possible
Are your products suitable for everyday wear?
Absolutely. undesygn products are built around comfort-first minimal fashion suitable for casual daily styling.
Returns & Refunds
What is your return window?
We offer easy returns within 72 hours of delivery.
How do I request a return?
You can contact our support team with your order details and reason for return.
How long do refunds take?
Approved refunds are usually processed within 5–7 business days depending on your payment provider.
Can I exchange my size?
Yes. Size exchanges are available depending on stock availability.
Are sale items eligible for return?
Discounted or limited-edition items may not always be eligible for return or exchange unless damaged or defective.
What conditions must products meet for returns?
Returned products should be:
- Unused
- Unwashed
- In original packaging
- With tags intact
Payments & Security
Is my payment information secure?
Yes. We use secure encrypted payment gateways for all transactions.
Which payment methods do you accept?
We may support:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery, if available
Will I receive an invoice?
Yes. A digital invoice or order confirmation is shared after successful purchase.
Brand & Community
What makes undesygn different?
undesygn focuses on minimalist fashion with clean graphics, subtle details, and timeless black-and-white essentials.
What inspires the undesygn aesthetic?
Our designs are inspired by simplicity, monochrome culture, modern streetwear, and understated visual storytelling.
Is undesygn a fast-fashion brand?
No. We focus on quality-first essentials designed for long-term wear rather than trend-driven fast fashion.
Do you release limited collections?
Yes. Certain drops and collections may be released in limited quantities.
Are your designs original?
Yes. Every design is curated with a unique minimal approach aligned with the undesygn identity.
Can I collaborate with undesygn?
For collaborations, partnerships, shoots, or creator inquiries, please contact our support team.
Support
How can I contact customer support?
Email: support@undesygn.com
Phone: +91-8976 674 555
What are your support hours?
Support responses are typically provided during standard business hours. Response times may vary during launches or high-order periods.